FAQ

SHIPPING
WHEN WILL MY ORDER SHIP?
Your order will usually ship between 1 – 5 business days. You’ll receive an email notification when your package has shipped. (Exceptions being if we are waiting on more stock, if you’ve ordered multiple items and one is a pre-order or not in stock)

HOW LONG IS SHIPPING AND DELIVERY?
Please refer to our shipping and delivery page for more details: http://www.salesfactorydirect.com/shipping-delivery/

DO YOU OFFER PACKAGE TRACKING?
There will be tracking number provided for these countries: United State, Canada, United Kingdom, Australia, New Zealand, Norway, France, Germany, Russia, Turkey, Denmark, Italy, Austria, Belgium, Poland, Singapore, Malaysia, Japan, Korea, Taiwan, Hong Kong, Macau! For rest of the world, you can still receive free shipping but no tracking info will be provided.

You should receive an email with tracking details when your package has shipped. (Also check your Spam folder if you can’t find it)

WHAT ARE YOUR SHIPPING RATES AND POLICIES?
We are now offering FREE Worldwide Shipping on all orders.

DO YOU SHIP INTERNATIONALLY?
Yes, we ship internationally. We are also doing special promotion for FREE worldwide shipping on all orders too! (No coupon code required) At checkout, make sure to enter your entire international address in English characters. Don’t forget the Postal Code!

I ACCIDENTALLY PROVIDED THE WRONG SHIPPING ADDRESS!
If you catch this error quickly, and if we haven’t shipped your order yet, please contact us with your order number and the correct mailing address. We’ll make the change on our end and ship to your new address. If we’ve already shipped your order to the incorrect address you accidentally provided, we’ll have to wait for the order to be returned to us and you’ll need to pay for re-shipping the item to your new address. In either scenario, please email us with your order info and new address!

WHERE IS MY PACKAGE? THE TRACKING INFORMATION HASN’T UPDATED IN A LONG TIME. CAN YOU TELL ME WHERE IT IS?
Unfortunately, We only see the same tracking information as you. In some cases, international orders can take up to 6 weeks to clear customs. If the tracking information was last departed from the warehouse and has not updated recently, it is more than likely still making its way overseas. Once it arrives at that next overseas destination, the package will be scanned and the tracking information will update. If it has been over 4 weeks since it has been updated, let us know and we can try shipping your order again.

I PAID FOR SHIPPING ON MY ORDER, BUT THEN THE PACKAGE ARRIVED AND I HAD TO PAY TO RECEIVE IT.
Our shipping cost does not include import or customs taxes. This is a common occurrence for international orders and unfortunately, we have no control over them.

PAYMENT
IN WHAT CURRENCY WILL I BE CHARGED?
All transactions in our store will be charged in USD. Other displayed currency is only an estimate guide from the live currency exchange rate. Your bank will charge you in your local currency according to their exchange rate on the day. Please note that some bank charges a small transaction fee due to a different currency.

HOW DO I PAY FOR MY ORDER? IS IT SECURE?
The checkout process uses PayPal – one of the most trusted online payment solutions on the web. You can either pay using PayPal balance or any credit cards.

ORDERS
I MADE A MISTAKE ON MY ORDER, HOW DO I FIX IT?
If your order hasn’t yet shipped, please email us directly at info@salesfactorydirect.com

I’D LIKE TO CANCEL MY ORDER.
You can do so at any time before your order is shipped out. Simply email us your order number and your cancel request at info@salesfactorydirect.com . We’ll promptly refund you in full. If your order has already been shipped out, we can still refund your order, however we will need to wait for your parcel to return to us before we can process the refund.

RETURN POLICY
WHAT’S YOUR RETURN POLICY?
We hope that you love your items from us, however, if for any reason you’re not happy with your order we offer a return policy to all customers. The items must be in their original condition, we must be informed before sending items back.

Please contact us before return and we will provide you with a return address. Any return without authorization will not be accepted. You may return the item for refund or exchange within 30 days upon receiving shipment.

All return items must be in original package and not be used. Our customer service personnel will inspect the returned item before refund or exchange.
You will be responsible for the return postage.

We don’t accept any return of physically damaged item by yourself.